Vitalis Hospital in the Home



Below are a list of frequently asked questions and our answers.

Why choose home care over a nursing home?2016-01-23T18:11:10+11:00

Most people would prefer to continue living at home, even as they age or need to manage chronic conditions. Home care enables you to maintain your independence and dignity and choose which services would help you manage your health and remain safely in your home. In many cases you can also be better off financially choosing home care over nursing home care.

Why choose a professional home care agency?2017-08-01T23:32:59+11:00

Trusting a professional agency has many advantages over finding home care privately. Vitalis Health & Home Care offers an integrated and personalised care service that enables you to select the most appropriate level of care for now, and adapt as your needs change. Our caregivers are trained and overseen by Registered Nurse Care Coordinators and are available to provide backup when required.

How does Vitalis Health & Home Care choose its caregivers?2017-08-01T23:32:08+11:00

Vitalis Health & Home Care employs a rigorous recruitment, screening and hiring process which includes the practical application of Vitalis Golden Rule where our interviewers ask themselves “would I hire this person to care for my own family?”. Only if they can answer yes with absolute confidence is that caregiver invited to join the Vitalis Health & Home Care team.

What home care services do I need?2017-08-01T23:33:40+11:00

Vitalis Health & Home Care works with you and your family to assess, identify and deliver an individualised home care program that best matches your needs. We can introduce you to trusted service providers to assist with anything from home modifications, aids, assistive technologies to keep you safe at home and transport services as well as connect you with support groups and programs. Our comprehensive intake assessment helps our clients and their families decide what the most appropriate and cost-effective care solutions are for their needs.

Is home care very expensive?2016-09-23T17:58:41+11:00

For most people, staying at home means they are better off from a health perspective as well as better off financially. We can help you tailor your home care services to best meet your needs and manage your home care costs. Having home care can help delay or avoid the substantial upfront costs of moving into a nursing home.

How can I pay for home care?2017-08-01T23:34:31+11:00

Vitalis Health & Home Care will work with you and your family to help you manage your home care costs and to create a plan that meets your individual needs. We can help you identify whether you may be eligible for government subsidies or private health insurance rebates and can connect you with a network of trusted advisors who can assist you with options for funding your care services.

How can I get subsidised?2015-12-22T11:10:42+11:00

Older Australians may be eligible for income-tested government subsidised home care ‘packages’. These can be valued at up to $53,001.65 per year for the highest level of care needs. For more information visit or speak with our care team about how to arrange an assessment.

Is home care only for elderly people?2017-06-13T10:39:07+11:00

Although many people think home care is only for the elderly, this is not the case. For example home care can assist a young disabled individual, or a person who is recovering after being discharged from hospital. This includes transitional hospital to home services as well as high level Hospital in the Home.

Are all caregivers employees of Vitalis Health & Home Care?2017-08-01T23:35:18+11:00

Yes, all our caregivers are direct employees of Vitalis Health & Home Care, not subcontractors. Vitalis Health & Home Care pays all insurances and taxes associated with our caregivers. Our clients are never in the position of having to directly pay our caregivers.

Are your carers insured?2017-08-01T23:36:08+11:00

Yes, all Vitalis Health & Home Care employees are covered under the Company’s comprehensive insurance policies. They also have up to date police checks and Working With Children Certificates.

How does Vitalis Health & Home Care select its Registered Nurses?2017-08-01T23:36:49+11:00

Vitalis Health & Home Care employs only highly credentialed Registered Nurses with many years of specialist training and clinical experience. In common with all our caregivers, we apply the Vitalis Golden Rule during the recruitment process. If the interviewer is absolutely confident that they would hire them to care for their own family, that nurse is invited to join the Vitalis Health & Home Care team.

How does Vitalis Health & Home Care select its Companions and Nursing Assistants?2017-08-01T23:37:29+11:00

We aim to recruit the top 20% of qualified and experienced caregivers who have a genuine interest in caring for people in their homes. They are screened, vetted, thoroughly referenced checked and, in common with the recruitment of all our caregivers, we apply the Vitalis Golden Rule. If the interviewer is absolutely confident that they would hire them to care for their own family, that person is invited to join the Vitalis Health & Home Care team.

How do I decide whether I need a Registered Nurse, Nursing Assistant or a Companion?2017-08-01T23:38:12+11:00

Vitalis Health & Home Care provides clients with a comprehensive intake assessment prior to commencing home care services to help our clients and their families decide what is right for them. This enables us to work with you to identify and tailor the most appropriate and cost-effective care for you and your family.

What is Hospital in the Home?2016-09-23T18:05:18+11:00

Hospital in the Home (HITH) is an acute care service available for doctors and their patients who wish to be discharged from hospital and continue their clinical care in the comfort of their own home. Health Fund rebates may be available for this level of care. Acute care can also be delivered by our HITH service under the supervision of a GP and delivered in the comfort of your own home.

If I have a Companion or Nursing Assistant, will a Registered Nurse visit me?2016-09-23T18:07:28+11:00

This will depend on your needs and your care plan. Your Registered Nurse Care Coordinator works with you and your doctors to develop in home care solutions which are, in most cases, carried out by your Nursing Assistant or Companion in your home. Our Care Coordinators supervise our caregivers to ensure they are following your care plan and continue to monitor for any changes that may require a change to your care plan. If clinical nursing services are required, these will be supplemental to your regular caregiver.

How is my General Practitioner involved in the home care process?2015-12-16T23:48:37+11:00

If you are managing a condition or illness that requires a care plan, we work with your General Practitioner to continuously assess and administer your care plan as well as notify and respond to any changes that may arise.

Will I always have the same caregiver?2017-06-13T10:39:07+11:00

Wherever possible, we will provide consistency in caregivers so that our clients and carers form bonds and build trust. Where extensive or around-the-clock home care is required, a team of two or more regular caregivers may be assigned on a shift basis.

What is the difference between live-in care and 24 hour care?2015-12-16T23:49:59+11:00

Live-in caregivers sleep in your home overnight and provide active care for an agreed period of time during waking hours. They will require a place to sleep and it is assumed they will have a relatively uninterrupted night’s sleep. If you are not able to accommodate a caregiver to sleep overnight or you require more care during the night, we can assign two caregivers to provide continuous care day and night.

What should I do if I have a medical emergency?2015-12-16T23:50:38+11:00

You should always call 000 if you have a medical emergency. Your caregiver is instructed to notify their Registered Nurse Care Coordinator after 000 has been called. All caregivers are trained in emergency procedures and your care plan will include a priority list of people to call should an emergency arise. This list should always be placed in a highly visible part of your home.

If I am going to hospital by ambulance, should I bring my caregiver?2017-08-01T23:39:11+11:00

It’s up to you, but Vitalis Health & Home Care recommends that your caregiver goes with you so they can help facilitate the transition from home to hospital. Your caregiver can then communicate with family members and assist you until family can be there. Your caregiver is trained to immediately call their Registered Nurse Care Coordinator.

Can my Vitalis Home Care caregiver stay with me if I am hospitalised?2017-08-01T23:40:03+11:00

Yes they can. Having your Vitalis Registered Nurse or Nursing Assistant caregiver with you can help ensure you receive the highest level of attention and help advocate for your needs. Vitalis Health & Home Care can also provide advocacy and healthcare navigation services via The Medical Concierge team.

What if I am not happy with the caregiver I have been assigned?2015-12-16T23:53:23+11:00

If you are not happy with any aspect of your care or your caregiver, please call us on 1300 848 254 and a member of our staff will discuss this with you. If required, we will work to promptly find you another caregiver that better meets your needs.

Can my caregiver run errands for me?2015-12-16T23:54:03+11:00

Yes, your caregiver can assist you with errands such as shopping or collecting your dry-cleaning.

Can my caregiver accompany me to family occasions, take me to my favourite art gallery or accompany me for walks?2015-12-16T23:54:52+11:00

Yes they can. Your caregiver can accompany you to a variety of outings of your choice. You need to cover any travel related expenses or additional costs that are incurred by your caregiver on such trips.

Do I have to provide meals for my caregiver?2017-06-13T10:39:07+11:00

No you are not required to provide meals for your caregivers. Some clients enjoy the company of their caregivers at mealtimes and invite them to join them, especially when carers spend significant time with you in your home. However this is not a requirement.

Can my caregiver accompany me to my appointments?2017-06-13T10:39:07+11:00

Yes, your caregiver can escort you to and from your medical and personal appointments as well as accompany you when you run errands. You need to cover any travel related expenses that are incurred by your caregiver on such trips.

Is home care available for respite care?2017-08-01T23:40:53+11:00

Yes it is. Carers have a very demanding role and it’s important they have time to do the things they need to do, as well as simply have some time off. Vitalis Health & Home Care can provide short term, one-off or ongoing respite care in the home.

Do I need a qualified nurse for my home care?2016-09-23T18:09:03+11:00

There are some things that require the services of a Registered Nurse, for example to administer medications or for wound care. However in many cases a properly trained and Registered Nurse supervised Nursing Assistant or Companion is all that is required most of the time. This keeps your home care costs at a much more reasonable level, but retains the clinical care backup should the need arise.

How can I find the right healthcare services?2015-12-16T23:58:49+11:00

The Medical Concierge can help you navigate through the health care system to help you find the care you need.

What are Nursing Assistants and Companions not allowed to do?2015-12-16T23:59:37+11:00

Nursing Assistants and Companions are not permitted to do anything that is clinical or invasive in nature. For example our Nursing Assistants can assist with showering and continence care but cannot administer injections.

What are my responsibilities towards caregivers in my home?2017-08-01T23:41:38+11:00

It is essential that caregivers are safe when they provide your home care services. Before service commencement, Vitalis Health & Home Care will need to conduct a Workplace Health and Safety assessment and repeat this periodically to ensure your care is appropriate to your needs and can be safely delivered by our carers.