At Vitalis Health & Home Care, we’re committed to protecting your privacy as an online visitor to this website. We use the information we collect about you to maximize the services that we provide to you.
We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles and the new GDPR as of 25 May 2018.
All information we receive from you is protected by Vitalis Health & Home Care’s secure server.
Furthermore, all customer data collected is secured against unauthorized use or access.
Credit card information is not stored on the Vitalis Health & Home Care servers.
STORAGE AND SECURITY OF YOUR INFORMATION
We receive and store information you enter on www.VitalisHomeCare.com.au or give us in any other way from time to time.
You may provide basic contact information such as your email address to enable us to send information and we may also collect additional information at other times, including but not limited to, when you provide feedback or communicate with us through the online forms on this website.
We may use personal information collected from you for the purpose of providing you with responses to your online form submissions and updates regarding this website.
This will only apply if you have submitted your information to us via one of our online forms.
However, if you wish to cease receiving any such information you may let us know either by email or by phone and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose.
Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect my copyright, trademarks and other legal rights.
We respect the privacy of Vitalis Health & Home Care’s online visitors.
We may collect information on or through this website that can personally identify you.
For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about Vitalis Health & Home Care and our services (“Personal Data”).
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control.
We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you.
Some of our service providers may be overseas and may not be subject to Australian Privacy Laws.
Please contact us if you require specific details.
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis.
Vitalis Health & Home Care is free to use and reproduce any such information freely, and for any purpose whatsoever.
Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
WHAT PERSONAL DATA WE COLLECT
- Contact Forms: If you email us directly or use a form on this website, we will have your email address, IP address, and any data provided in the form or body of the email. We keep all email and contact form communication indefinitely to help improve our products and services. You can request a copy of any previous email or contact form correspondence with us at any time.
DATA BREACH PROCEDURES
Should any event occur where your data has been lost, stolen, or potentially compromised, our policy is to alert you via email no later than 48 hours of becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any users affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour.
Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number).
Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.
This may, however, prevent you from taking full advantage of this website.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
Also, we may use your Personal Data to protect the rights, property or safety of www.VitalisHomeCare.com.au, users or third parties.
If there is a change of control in one of Vitalis Health & Home Care (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
We strive to ensure the security, integrity and privacy of personal information submitted to this website, and we periodically update security measures in light of current technologies.
We do not and will not sell or deal in personal or customer information.
We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of www.VitalisHomeCare.com.au, users or third parties or if required by law.
We may however use in a general sense, without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally.
In addition, we may use the information that you provide to improve this website and services but not for any other use.
Vitalis Health & Home Care is advertisement-free.
At any time, you can request to see your stored data and request to be forgotten. Being forgotten means all your data will be removed – with the exception of data we are required to keep by law.